Question 1

What do I need to register at 123rf?

Accepted Answer

To register, you'll need: a valid mobile number, email address, full name, and date of birth. You must be at least 18 years old. The entire process takes just 3 minutes and is completely free. Was this answer helpful? Yes No

Question 2

Can one person open multiple accounts?

Accepted Answer

No, absolutely not. 123rf's Terms & Conditions each player is allowed only one account. If multiple accounts are found, all accounts will be permanently closed and the balance may be forfeited. Was this answer helpful? Yes No

Question 3

I'm not receiving the OTP during registration — what should I do?

Accepted Answer

First, make sure you entered the correct mobile number. After 30 seconds, click the "Resend" button. Also check that your mobile network connection is working. If you still don't receive it, please reach out to our live chat support. Was this answer helpful? Yes No

Question 4

How do I reset my password if I forget it?

Accepted Answer

Login page click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Submit the OTP along with your new password. The whole process is done in under 2 minutes. Was this answer helpful? Yes No

Question 5

Can I update my account information?

Accepted Answer

To change your email or mobile number, please contact support. Your name and date of birth can be changed before KYC verification, but not after. We recommend registering with accurate information from the start. Was this answer helpful? Yes No

Question 6

What is KYC verification and how do I complete it?

Accepted Answer

KYC (Know Your Customer) is the identity verification process. Before withdrawing, you'll need to upload a photo of your NID card or passport. Verification is typically completed within 24–48 hours. This is essential for the security of your account. Was this answer helpful? Yes No

Question 7

How long does it take for a locked account to be unlocked?

Accepted Answer

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes, then unlocked automatically. If you need urgent access, contact support and they'll resolve it promptly. Was this answer helpful? Yes No

Question 8

How do I close my account?

Accepted Answer

Withdraw your current balance before closing your account. Then submit a closure request to our support team via email or live chat. Responsible Gaming The page also includes a self-exclusion option. Was this answer helpful? Yes No

Question 9

Which payment methods can I use to deposit?

Accepted Answer

123rf currently supports deposits via bKash, Nagad, and Rocket — all the most popular mobile banking methods in Bangladesh. For more details, Payment Page visit here. Was this answer helpful? Yes No

Question 10

What is the minimum deposit amount?

Accepted Answer

The minimum deposit is just ৳200. The maximum limit varies depending on your account verification status and payment method. bKash and Nagad generally allow deposits of up to ৳50,000 per day. Was this answer helpful? Yes No

Question 11

How long does a withdrawal take?

Accepted Answer

Withdrawals to bKash and Nagad are typically processed within 5–30 minutes. During peak hours, it may take up to 2 hours. If your KYC verification is pending, your first withdrawal may take a little longer. Was this answer helpful? Yes No

Question 12

Are there any fees for deposits?

Accepted Answer

123rf does not charge any fees on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges in accordance with their policies. Was this answer helpful? Yes No

Question 13

I made a deposit but it hasn't been credited to my balance?

Accepted Answer

Deposits are usually credited instantly. If more than 30 minutes have passed, please contact our support team with your payment transaction ID and we'll verify and resolve it promptly. Was this answer helpful? Yes No

Question 14

Is KYC mandatory for withdrawals?

Accepted Answer

Yes, KYC verification is mandatory before your first withdrawal as a security measure. Complete the process by uploading a photo of your NID or passport. Once verified, future withdrawals will be processed much faster. Was this answer helpful? Yes No

Question 15

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal limit is ৳500 BDT. The maximum daily withdrawal limit depends on your account level. Higher limits apply for regular players. Was this answer helpful? Yes No

Question 16

What should I do if my withdrawal is rejected?

Accepted Answer

Withdrawals are usually rejected due to incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. You'll be notified of the reason by email. Resolve the issue and reapply, or contact support. Was this answer helpful? Yes No

Question 17

How do I claim the welcome bonus?

Accepted Answer

Register and make your first deposit to automatically receive a 100% welcome bonus credited to your account — up to a maximum of ৳5,000. Rewards page View full terms. Was this answer helpful? Yes No

Question 18

What is a wagering requirement?

Accepted Answer

A wagering requirement is the condition specifying how many times you must bet your bonus amount before you can withdraw it. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place ৳30,000 in total bets. Each bonus has its own terms. Was this answer helpful? Yes No

Question 19

Will I receive the daily bonus every day?

Accepted Answer

Yes, you earn a daily login bonus every time you log in. Log in for 7 consecutive days to unlock a special weekly bonus. If you don't claim it from the dashboard, the bonus may expire. Was this answer helpful? Yes No

Question 20

How does the referral bonus work?

Accepted Answer

Share your referral code with a friend. When they register using your code and make their first deposit, you'll earn a bonus — and your friend will receive a registration bonus too. Rewards page View details. Was this answer helpful? Yes No

Question 21

Can bonus balance be withdrawn directly?

Accepted Answer

No, bonus balance cannot be withdrawn directly. Winnings earned from bonuses become withdrawable only after the specified wagering requirements have been met. Bonus balance must be used for gameplay. Was this answer helpful? Yes No

Question 22

What happens if a bonus expires?

Accepted Answer

Expired bonuses are cancelled automatically. Claim any bonus from your dashboard as soon as you receive it and use it within the validity period. Bonuses are generally valid for 7–30 days. Was this answer helpful? Yes No

Question 23

How do I use my loyalty points?

Accepted Answer

You earn loyalty points with every bet. Once you accumulate enough points, you can convert them into bonus cash, free spins, or exclusive rewards. Rewards page View point rates. Was this answer helpful? Yes No

Question 24

Is the cashback offer available to everyone?

Accepted Answer

Cashback offers are generally available to regular and VIP players. A set percentage of your net weekly losses is returned as cashback. Visit the promotions page for full details. Was this answer helpful? Yes No

Question 25

What types of games are available on 123rf?

Accepted Answer

123rf offers 500+ games — slots, Live Casino, Sports Betting, lottery, table games, and more. Popular Games and on the Games page View full list. Was this answer helpful? Yes No

Question 26

Are the games fair? What are my chances of winning?

Accepted Answer

Yes, all 123rf games use certified RNG (Random Number Generator) technology. Each game's RTP (Return to Player) rate is publicly disclosed. Games are fair and results are completely random — no manipulation whatsoever. Was this answer helpful? Yes No

Question 27

Can I play on mobile?

Accepted Answer

Yes, 123rf is fully mobile-friendly. You can play on any Android or iOS device through your mobile browser — no app download required. Just log in directly from your browser and start playing. Was this answer helpful? Yes No

Question 28

Which sports can I bet on in Sports Betting?

Accepted Answer

Bet on 30+ sports including cricket, football, tennis, and badminton. Coverage includes Bangladesh national team matches, IPL, BPL, and major international tournaments. Betting Tips Read up and bet smart. Was this answer helpful? Yes No

Question 29

What should I do if I experience a technical issue during a game?

Accepted Answer

Try refreshing the page or clearing your browser cache. If the issue persists, log out and log back in. If you lose connection mid-game, your balance won't be affected — the system adjusts automatically. Was this answer helpful? Yes No

Question 30

How does the lottery work?

Accepted Answer

Lottery Go to the section, pick your lucky numbers, and buy a ticket. Draws take place at scheduled times, and winners receive instant prizes. Lottery draws are held daily and weekly. Was this answer helpful? Yes No

Question 31

Is my personal information secure?

Accepted Answer

Yes. 123rf uses 256-bit SSL encryption. Your information is never sold or shared with third parties. To learn more, Privacy Policy Read more. Was this answer helpful? Yes No

Question 32

How do I enable two-factor authentication?

Accepted Answer

Log in and go to Account Settings → Security → Two-Factor Authentication. Add your mobile number and activate it with an OTP. Once enabled, an OTP will be required every time you log in. Was this answer helpful? Yes No

Question 33

What should I do if I notice a suspicious login?

Accepted Answer

Change your password immediately. Log out of all devices from your account settings and notify our support team. Note: 123rf will never ask for your OTP or password over the phone — such calls are fraudulent. Was this answer helpful? Yes No

Question 34

How do I use the responsible gaming tools?

Accepted Answer

In the Responsible Gaming section under Account Settings, you can set deposit limits, session time limits, and self-exclusion. For more details, Responsible Gaming page you'll receive. Was this answer helpful? Yes No

Question 35

Can minors use 123rf?

Accepted Answer

Absolutely not. 123rf is strictly for users aged 18 and above. Age is verified during registration, and NID verification is mandatory as part of KYC. Any account found to belong to a minor will be closed immediately. Was this answer helpful? Yes No

Question 36

How do I stay safe from phishing and fraudulent sites?

Accepted Answer

Always use the official website address (123rf.ws) and bookmark it in your browser. Never click on unknown links or emails. 123rf will never ask for your login credentials via SMS or WhatsApp. Was this answer helpful? Yes No

Question 37

How do I contact support?

Accepted Answer

24/7 live chat support is available — simply log in and click the chat icon. You can also reach us by email at support@123rf.ws. We typically respond within 1–24 hours. Was this answer helpful? Yes No

Question 38

Is support available in Bangla?

Accepted Answer

Yes, 100%. The 123rf support team is fully fluent in Bangla. Our team is specially set up for Bangladeshi players and can understand and resolve any issue you may have. Was this answer helpful? Yes No

Question 39

What is the process for filing a complaint?

Accepted Answer

Submit your complaint via live chat or email. Include a description of the issue, the time it occurred, and your transaction ID for a faster resolution. Critical complaints are typically resolved within 24 hours. Was this answer helpful? Yes No

Question 40

Is VIP support separate?

Accepted Answer

Yes, dedicated account managers are available for VIP and regular players, providing personalised assistance in the shortest possible time. Play regularly to work your way up to VIP status. Was this answer helpful? Yes No

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